Frequently Asked Questions

Standard shipping takes 5–8 business days within the USA. Express shipping (2–4 business days) is available at checkout for $9.99.

Yes! Orders over $75 qualify for free standard shipping automatically — no coupon needed.

Currently we ship within the USA only. We're working on international shipping and will announce when it's available.

Once your order ships, you'll receive a tracking number via email. You can also view tracking details in your account under Order History.

Contact us at hello@shopkrisha.com within 2 hours of placing your order. After that, the order may already be processing and we cannot guarantee changes.

Our imitation jewelry is crafted with high-quality brass or zinc alloy bases with gold plating (14K–18K equivalent finish), cubic zirconia stones, and synthetic gemstones. They are not solid gold or silver.

Keep jewelry dry — remove before swimming, showering, or exercising. Store in the included pouch away from direct sunlight. Wipe gently with a soft cloth after wearing.

With proper care, our jewelry maintains its finish for 1–2 years with regular wear. Avoid contact with perfumes, lotions, and harsh chemicals.

Most of our collection is nickel-free and hypoallergenic. If you have specific metal sensitivities, please contact us before purchasing and we'll check the specific piece for you.

Currently we don't offer customization, but we're working on it! Follow us on Instagram for announcements.

We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, and other methods via Stripe.

Absolutely. All payments are processed by Stripe, which is PCI DSS Level 1 certified — the highest security standard for payment processing. We never store your card details.

Yes! Enter your coupon code on the checkout page before completing your purchase. Only one coupon can be applied per order.

Common reasons include incorrect card details, insufficient funds, or bank security flags on new online merchants. Try again or contact your bank. You can also reach us at hello@shopkrisha.com.

All sales are final. We do not accept returns or exchanges. Please review product photos, descriptions, and sizing carefully before placing your order.

As a small business specializing in handcrafted imitation jewelry, each piece is carefully inspected and packaged before shipping. Due to the nature of our products, we cannot accept returns or exchanges.

We're sorry to hear that! If your item arrives damaged or defective, please contact us at hello@shopkrisha.com or via WhatsApp within 48 hours of delivery with photos. We'll review and work with you on a resolution.

Contact us at hello@shopkrisha.com within 2 hours of placing your order. After that, the order may have already been processed and shipped.

If you received an incorrect item, please contact us immediately at hello@shopkrisha.com with your order number and a photo. We'll send the correct item at no additional cost.

No, guest checkout is fully supported. However, creating an account lets you track orders, save your wishlist, and speed up future checkouts.

Click 'Forgot Password' on the login page. We'll email you a secure reset link valid for 1 hour.

Contact us at hello@shopkrisha.com within 2 hours of placing your order. After that, the order may have already shipped.

Check your spam/junk folder first. If it's not there, email hello@shopkrisha.com with your name and the email you used at checkout.

Visit the product page after receiving your order and scroll to the Reviews section. You must be logged in to submit a review.